We understand you’re anxious to receive your order as quickly as possible! Here’s a rundown on how we manage shipping

If you order before 2pm on a business day, the order will be dispatched the same day.

All orders placed by 2pm on a business day are sent to our warehouse to be dispatched that afternoon.  If you’re eager to receive your order, please be aware of this 2pm cutoff so you don’t have to wait.

If you order on the weekend, a public holiday or after 2pm, your order will be dispatched on the next business day.

Please be aware that although we do want to get your order to you asap, an order that is placed after 2pm, or on a public holiday or weekend, will not be shipped until the next business day. There is also no delivery on weekends or public holidays. This means that if you order at 4pm Thursday before a long weekend, for example, your order won’t be shipped until Friday and delivered until Tuesday. Bear this in mind when you’re planning when to order.

We use express shipping, so you should receive your order in 1 business day (unless you are very rural).

We do use express shipping, so this should get your order to you within one business day all over New Zealand. Some addresses in very rural or hard to reach areas may take extra time.

All orders are sent in plain packaging.

We send out orders in plain packaging without our brand, product info or logo on the packaging, so feel free to have items delivered to work or anywhere else that you would prefer to be discreet.

Special delivery requirements

If you have particular delivery requirements, such as delivery to your hospital ward, please feel free to let us know so we can arrange special delivery.